Chief Operating Officer



Series A


5 key objectives
8 position requirements
9 competencies

The Chief Operating Officer (COO) role is critical for a business that has achieved product-market fit and is ready to scale operations.

The COO will work closely with the founders to translate the long-term vision and growth plans into a detailed operational plan, establish a clear management system, and implement tools and processes to ensure streamlined operations and a strong foundation for sustainable growth.

The ideal candidate will have proven experience in leadership roles, strong strategic and analytical skills, and the ability to foster a culture of accountability and performance-driven results. Additionally, the COO must possess excellent communication and interpersonal skills and a strong understanding of legal, financial, and information risk management.

Key objectives

Key objectives describe the objectives that the new employee has to achieve to be considered successful and help create the context for basic requirements and competencies.

Tools and processes that ensure the system runs smoothly are implemented and methodically used through all the functions in the organisation.

The organisation has a clear and actionable dashboard of key performance indicators that are measured, monitored, and used to spot any underlying problems.

A clear management system is in place that helps everyone understand their role and key objectives in the operating plan.

Position requirements

Position requirements include the required experiences, qualifications, and skills needed to achieve the key objectives of the role.

Operational Leadership and Planning
Extensive experience in managing operations, planning, and execution in a fast-paced startup environment. The candidate should have a proven track record of translating business strategy and vision into actionable operational plans, and successfully driving their execution.

  • Can you provide an example where you transformed a long-term vision into an actionable operational plan?
  • Describe a time when you faced significant challenges while implementing an operational plan. How did you overcome them?

Look for specific examples where the candidate demonstrated their ability to translate vision into operational plans. They should be able to outline their approach, challenges faced, and
how they navigated those challenges, ultimately leading to successful execution.

Data-Driven Decision Making
Experience in developing and utilizing Key Performance Indicators (KPIs) and other metrics for monitoring business performance, spotting issues, and making informed decisions. The candidate should be proficient in interpreting complex data and using it to drive strategy and problem-solving.

  • Can you discuss a time when you used KPIs to identify an underlying problem and inform a strategic decision?
  • Describe a situation where data analysis led you to an unexpected conclusion. How did you react?

Look for their ability to use data in decision-making, including creating or utilizing KPIs, identifying issues, and guiding strategy. The candidate should demonstrate an ability to interpret complex data and apply it to real-world problem-solving.

Culture Building and Accountability
Experience in creating a positive, collaborative, and highperformance work culture that prioritizes accountability. The candidate should have a history of establishing processes and
behavioural expectations that foster accountability throughout an organization.

  • Describe a situation where you played a role in shaping the culture of an organization. What steps did you take to promote accountability?
  • Can you share an example of how you dealt with a performance issue in your team, and how you ensured accountability?

Look for examples where the candidate played a key role in shaping an organisation's culture and established processes or behaviours that fostered accountability. How they handled
performance issues will also provide insight into their approach to accountability.


Competencies are the knowledge, skills, and abilities required to perform a job successfully. They help to distinguish superior performance from the average.

Strategic Thinking

Understands industry trends, develops future-oriented scenarios, articulates a compelling vision, and links strategic goals to daily work.

Ensuring accountability

Provides direction by clearly communicating performance expectations. Holds oneself and others accountable to meet set objectives.

Planning and Organizing

Plans and prioritises work for self and others, manages time and resources to maximize productivity, and ensures that work is completed efficiently.

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